disabled

The server reported the mailbox as disabled or suspended

The detail behind a mailbox_disabled verdict: the account exists in the provider's directory but is blocked from receiving mail.

appears in: smtp_reason
credits: Free within your email fair use: undeliverable answers that needed a mailbox probe cost nothing up to max(500, your billed email answers) in a rolling 30 days, then 1 credit each, with meta.fair_use_billed true. A billed answer repeats free for 7 days.

What it means

Closed accounts, suspended users and deprovisioned employees answer this way at providers that distinguish "disabled" from "unknown". Mail is rejected exactly as for a missing mailbox.

What to do

Remove the address; it has joined your suppression list.

Example response

{
    "deliverable": "undeliverable",
    "reason": "mailbox_disabled",
    "smtp_reason": "disabled",
    "mailbox_exists": false
}

Abbreviated: a real answer carries all 46 fields, listed in the verify-email reference.

markdown version: /docs/reasons/disabled.md

disabled

What it means

What to do

Example response

Related