disabled
The server reported the mailbox as disabled or suspended
The detail behind a mailbox_disabled verdict: the account exists in the provider's directory but is blocked from receiving mail.
- appears in
- smtp_reason
- credits
- The verdict is undeliverable, so the lookup is free.
What it means
Closed accounts, suspended users and deprovisioned employees answer this way at providers that distinguish "disabled" from "unknown". Mail is rejected exactly as for a missing mailbox.
What to do
Remove the address; it has joined your suppression list.
Example response
{
"deliverable": "undeliverable",
"reason": "mailbox_disabled",
"smtp_reason": "disabled",
"mailbox_exists": false
}Abbreviated: a real answer carries all 27 fields, listed in the verify-email reference.
Related
- mailbox_full · the mailbox is over its storage quota
- no_mailbox · the server answered that the mailbox does not exist
- greylisted · the server deferred the handshake and asked the sender to come back later
- timeout · the mail server did not answer within the probe's time limit
- no_connect · no mail server accepted a connection on port 25
- mx_unreachable · the mail exchangers could not be reached from the verification network
- delivered_recently · your own delivery report confirmed this mailbox
- provider_unavailable · the verification provider itself could not answer
- All verdict reasons
- Verdicts and the risk score
- API reference
markdown version: /docs/reasons/disabled.md